At JACKidz Inc, we value our customers and want to provide them with the best value merchandise at an excellent price. We stand behind the quality of our products and work with the best manufacturers in the industry. Because most of our merchandise is drop shipped directly from our manufacturer, we suggest that you ask any questions you might have regarding your order or item of interest prior to any purchase.

Within 30 days:

In the event that that you are dissatisfied with the product purchased, you may return it for a refund. All returns must be in original packaging and include all originally packaged items. Before returns will be accepted, please write us at sales at jackidz.com for a Return Authorization code Number. No return will be accepted without this number. A full refund less all shipping & handling, and restocking fees will be issued. After your order is shipped, cancelled or refused orders will be billed a Re-stocking fee of 30% Plus Shipping charges both ways. Free shipping promotions are waived for cancelled or refused orders.

For damaged and/ or defective products, please follow the manufacturer's return & replacement policy instructions. If the product(s) is/are damaged during freight, you should not accept it and report the damage to the freight courier for proper returns.

After 30 days:

No returns will be accepted.

Order Changes:

To best service our customers, JACKidz Inc will make every attempt to cancel or change an order already placed at your request. However, if you order has already been processed for shipping by our manufacturers, you will incur the same return shipping fees as stated above and a 30% restocking fee. Free shipping promotions will also be waived.